White Screen During Photo Session

Do you see a white screen during a photo session and can’t continue? This means the camera is unable to focus (often because too much light is shining into the lens).

Step 1

1. Click on the white (currently invisible) lock icon in the top right corner.
   Enter access code 2182.

Didn’t work? Restart the photobooth by unplugging the power cable or holding the power button of the tablet (located behind the printer) for 5 seconds.

• Restart the photobooth and go to Step 2.3

Step 2

1. In the top left corner, next to the name of the opened event, you’ll see a down arrow. Click it.
2. In the dropdown menu, select ‘Go to saved events’.
3. Find your event in the list. If everything worked, you’ll now see the correct photo frame and start screen.

Step 3

Clean the plexiglass plate with a cloth. Make sure no lamp or sunlight is shining directly into the lens.

Step 4

Click ‘Sort by date’ in the top left → choose your event → click ‘Launch event’ in the top right.

Step 5

You can now take photos again!

Preventing Malfunctions

The photobooth may freeze if the touchscreen is tapped too rapidly in succession.
To avoid this, only touch the screen when the message “Touch the screen to start” is visible.

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Still not working?

If the issue is not resolved, please send a WhatsApp message with the error or a description of the problem to: 071-2340333. We will get back to you as soon as possible.